Operations Specialist

Employer: Clearwater Capital Partners (www.ccpwealth.com)
Industry: Financial Services
Type: Full Time
Experience: 2-5 Years
Compensation: Base with bonus opportunity
Location: Hoffman Estates, IL

Company Overview

Clearwater Capital Partners is an independent, SEC-registered wealth management firm dedicated to helping individuals, families, business owners, and institutions achieve their financial goals with confidence. Guided by a fiduciary standard and a commitment to exceptional service, we combine thoughtful advice, disciplined planning, and collaborative expertise to help clients navigate an increasingly complex financial world.

Position Summary

The role of Operations Specialist at Clearwater Capital Partners is a dynamic role that provides operational business support to the firm’s financial advisors and clients.

Position responsibilities include, but are not limited to, the following:

Duties and Responsibilities

• Execute end-to-end client onboarding, including timely account setup, accurate document completion, and coordination with custodians.
• Prepare, review, and process account opening documentation in accordance with firm and custodian requirements.
• Maintain and link client accounts within the firm’s CRM and wealth planning systems, ensuring accuracy and completeness of all records.
• Perform ongoing account maintenance, including client profile updates (name, address, beneficiary, trustee changes), security updates, and report generation.
• Support and process client transactions such as cash movements, wire transfers, check deposits, and other account-related requests.
• Open, maintain, and service pledged asset accounts in coordination with custodians.
• Proactively monitor and resolve asset transfer issues, ensuring timely completion of ACAT and non-ACAT transfers.
• Build and maintain strong client relationships by responding to inquiries, resolving issues efficiently, and delivering a high level of service.
• Serve as a key point of contact for clients, custodians, and third-party vendors on operational matters.
• Collaborate cross-functionally with Portfolio Management, Financial Advisors, and Institutional teams to support seamless operations and an exceptional client experience.

CRM and Process Management

• Own and administer the firm’s CRM system, ensuring data accuracy, integrity, and consistency.
• Maintain timely and accurate data entry across all client records and workflows.
• Lead ongoing CRM enhancements, including developing new workflows, improving processes, and troubleshooting system issues.
• Establish and enforce CRM data standards and best practices to support reporting, segmentation, and operational efficiency.

Compliance Support

• Partner with the Chief Compliance Officer (CCO) and Compliance Manager to ensure adherence to regulatory requirements.
• Archive client documentation electronically in accordance with record retention policies.
• Prepare system reports and documentation for periodic compliance reviews and audits.
• Ensure all client records, communications, and operational activities align with firm policies and compliance standards.

Requirements

• Bachelor’s degree.
• At least 2 years of industry related experience (prior direct-client service experience preferred).
• At least 2 years of custodial experience (preferably Charles Schwab).
• At least 2 years of experience using a CRM (preferably Tamarac)
• Proficiency in Microsoft Excel, and other Microsoft Suite applications.
• Excellent communication and interpersonal skills.
• Ability to collaborate with a team and work independently.
• Strong problem solving and decision-making ability.
• Ability to manage multiple tasks and priorities simultaneously.
• Satisfactory verification of citizenship or immigration status, successful background screening, credit check, and drug testing.

We Offer

• Competitive compensation package with bonus opportunities.
• Comprehensive benefits package including medical, dental, life insurance, and long/short term disability
• 401(k) plan with company match.
• Equity ownership opportunities.
• Paid vacation, holidays, personal, and sick leave.
• Education funding benefits.
• Aura cybersecurity membership

For consideration, please email your cover letter & resume to: danuta.garb@ccpwealth.com
In the email subject, please write: “Operations Specialist – your name.”
We will contact you for follow-up as may be appropriate.

EQUAL EMPLOYMENT AND HARASSMENT POLICY

CCP is proud to provide equal opportunity in employment to all associates and applicants for employment. No person is or will be discriminated against because of perceived race, color, ancestry, gender, sexual orientation, gender identity, results of genetic testing, religion, age, national origin, disability, veteran or marital status, or any other legally protected group status. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.